Website Helpdesk Support Ticket Module in Odoo - Issue Management for Customers Helpdesk with Ticket Support System

70.40

Price70.40

  • Support Edition
  • Support Version

Total Price :70.40

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Website Helpdesk Support Ticket Module in Odoo - Issue Management for Customers Helpdesk with Ticket Support System

  • Support Edition
  • Support Version

70.40 70.40 70.4 USD

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Odoo Helpdesk Support Ticket Module allows you to manage and create Support Tickets for customers & provide access of Ticket Portal for a complete support ticket and Issue Management for odoo website

This Odoo Helpdesk Support Ticket Module allows you to manage and create Support Tickets for customers and access Ticket Portal for complete Issue Management.

Key Features of odoo helpdesk:

  • Customers can raise support tickets from the odoo website, and customers cans also attach documents and create tickets from the odoo website helpdesk system
  • Odoo Helpdesk dashboard for monitoring all activity of the helpdesk system in odoo backend
  • Allow customers to create a ticket by odoo Helpdesk Website form; the ticket automatically creates an odoo backend
  • Customers can check the status of all submitted support tickets in the Account section of the odoo website
  • Admin handle tickets and assign to support agent from odoo backend
  • Customer upload file in attachment and Support team can check to provide support to customers
  • Chatterbox for customers and support agents, technicians with tech support portal, and support managers can communicate
  • Support Agent or technician fill timesheets on a ticket to provides paid support to customers
  • The Support Manager or Support Agent can close tickets and send the invoice to customers through the customer support system
  • Customers can set priority for a ticket (Urgent, high, low) with our website helpdesk support Ticket Management in odoo
  • Email notification settings for every activity of support tickets
  • Create customer support ticket invoices from timesheets in the Customer Support and Helpdesk system in Odoo
  • Odoo help desk comes with the feature of call center management within the odoo website helpdesk support ticket and Issue management module, which allows creating tasks for helpdesk tickets
  • The support manager easily creates an invoice with the help of timesheets with a few clicks
  • The support agent can inform customers to manage helpdesk ticket stages under support tickets in odoo
  • The customer submits the ticket subject so the support agent or support manager can understand the customer ticket and provide support
  • The customer can submit rating and review/comments on particular ticket
  • The customer can login and close their ticket from website helpdesk frontend
  • Filter option in odoo backend for view customer ratings and review/comments
  • With the help of an Online ticketing system for customer support in Odoo, you can create tickets, show tickets, and search tickets by filling up the customer ticket form
  • Odoo Website Helpdesk and Support System Module allows you to view tickets with data such as Kanban View, Calendar View, List view, Activity View, and much more
  • Roles and Rights - set roles and rights to support agent/helpdesk employee for work in helpdesk system

Menu Available:

Helpdesk
Dashboard for Tickets
Helpdesk Tickets List
Invoicing
Timesheets to Invoice
Configuration
Helpdesk Team
Tickets
Views


Cut down on time thieves. Take quick actions like assignments, changing priority, ticket status, and due date right there on the DASHBOARD ticket list with our Odoo website customer helpdesk support Ticketing System. Website Helpdesk Module - provides a website interface for submitting requests by the users. Read the Website Service Desk module guide for more information.

Customize the data collected from users when submitting a ticket to help get straight to the issue on issue ticketing system dashboard. This odoo website service desk system allows you to define rules to route incoming tickets to the right department, agents, and trigger actions.

This module supported Odoo Community and Odoo Enterprise edition (If you want to run in enterprise edition you have to uninstall existing helpdesk module)


Video Demo of odoo website helpdesk

Features

Website Helpdesk Support Ticket
Dashboard Reports

Our rich and modern dashboard keeps you up-to-date on your help desk statistics

odoo ticket portal
Manage Support Executive

Add, edit, and delete your support employees or support agents and set access

Customer support ticket portal in odoo
Customer Support Portal

Customer support portal odoo website to help your business manage tickets

odoo website helpdesk support ticket and Issue management
Report of Each Users

You simply see all activity and report of support users and customers

Helpdesk Support Ticket in odoo, odoo Helpdesk ticket Filters
Ticket Filters

Helpdesk Ticket feature allows to the right tickets goes to the right department

Website helpdesk in odoo, helpdesk ticket support system in odoo
Email Notification

Configurable auto email sending mechanism when customer create support ticket from odoo website

helpdesk in odoo, Helpdesk /Support Executives manage
Agents/Support Executives

HelpDesk Support admin allow staff to assign tickets during response to avoid confliction

Assign, Status, Resolved

Transfer tickets between departments when being handled by the correct agents with status

Website Portal

All support responses are display in odoo website helpdesk tickets menu for customers

Tasks for Agents

Tasks can be associated with tickets or they can stand alone in the help desk

Summary Option

Summary Menu for Future v/s current ticket status check this will display in admin

Calender View

from odoo helpdesk support admin you can see all ticket in calender view

Bill/invoices from a list

Support Manager can close tickets and send invoice to customers as per timesheet

Document Attachment

Document attachment functionality implement in odoo website frontend form

Responsive Website Form

Added features in odoo HelpDesk support form for create customer tickets request

Customer can close their ticket

The customer can submit rating and review/comments on particular ticket

Rating and comment on perticular service

The customer can login and close their ticket from website helpdesk frontend

Backend filter and view customer review

Filter option in odoo backend for view customer ratings and review/comments

Roles and Rights

In this odoo website helpdesk support module allows set roles and right for users

Kanban View

Create custom feild in kanban view and drag and drop ticket with it's status

List view

Perfect user interface for listing all ticket display in list view for Support Admin/Support Agent

Star sign for priority

When customer create support request through star field for set priority(Urgent, High, Medium)

Activity View

from odoo helpdesk support admin you can see all ticket in activity view

Chatter Message Send

Chatter Message Send feature available for customer they can write and send to admin/agents

Odoo Helpdesk Dashboard - Customer Ticket based Support Website HelpDesk Management

odoo support ticket website module, odoo helpdesk support ticket

Summary - Overall Status of HelpDesk Customer Tickets Status and Reports

odoo support ticket website module, odoo helpdesk support ticket

Click on Settings => User => Support User (Support Agent/Users Group):

Website Helpdesk Support Ticket Management in odoo - Support User

Support User of this helpdesk support module

odoo support ticket website module, odoo helpdesk support ticket

HelpDesk Team Configuration - You can add helpdesk team and assign to support user.

Odoo HelpDesk Management, customer support ticket in odoo

Support User can communicate with Support Manager(Admin).(Cannot Create Task and Invoice)

Odoo Helpdesk and support ticket module, customer support ticket in odoo

Support User can communicate with Support Manager(Admin).(Cannot Create Task and Invoice)

Odoo Helpdesk and support ticket module, customer support ticket in odoo

Kanban View - Tickets with Status

Customer tickets status (New, Pending, Progress, Resolved) - You can modify as per your requirement

HelpDesk system in odoo, ticket support system in odoo

Calendar View - Tickets with Status

Manage customer tickets and see all tickets in the calendar view

HelpDesk system in odoo, ticket support system in odoo

List View - Tickets with Status

helpdesk support ticket in odoo, Website Helpdesk Support Ticket in odoo

Odoo Website Support Ticket Form

Customer can generate ticket with detail and document attachment

odoo 13 helpdesk module, Ticket Management System in odoo

Thanks Message- When ticket is created.

Odoo 12 HelpDesk module, odoo 12 ticket support system

Your Tickets on Portal/My Account

Odoo 11 HelpDesk module, odoo 11 website ticket support module

Website Chat Box for Sending Message

Customer and Support user can communicate in chatter message box with document attachment

Backend Chatter Box for Send Message

Support Manager reply in chat message box from backend

See Message sent by Customer and Attachments in Ticket Detail

Manage Customer Tickets Document Attachments

Support Manager Assign Tickets to => Support User

Support Manager(admin) can create task(Optional)

Manage Assign Support User for Assigned Ticket

Support Manager can create and send Invoice/Bills to customer for payment

Invoice/Bill Sample

Status of Customer Ticket - (New, Pending, In Progress, Solved)

Manage Timesheet for Support User/Support Manager

Timesheet and Customer Support Ticket Hours

Close ticket

Close Your Ticket

Filter your Closed ticket in Backend

Add Your Rating

Add Your Rate and Comment

Thank you Page of Submit Rating

Show Rating in Backend

Manage Tickets Report

Report view in Bar Chart

Report view in Line Chart

Report view in Pie Chart

Print PDF Support Ticket Report

Website Helpdesk Support Ticket Module in Odoo - Issue Management for Customers Helpdesk with Ticket Support System
Click on Settings => User => Support User (Support Agent/Users Group)
Support User of this helpdesk support module
Support User of this helpdesk support module
HelpDesk Team Configuration  You can add helpdesk team and assign to support user.
Helpdesk Team Detail  Add Support User,Manage Team and assign tickets.
Website Helpdesk Support Ticket in Odoo, Issue Management for customers support
Kanban View - Tickets with Status  Customer tickets status (New, Pending, Progress, Resolved) - You can modified as per your requirementKanban View - Tickets with Status  Customer tickets status (New, Pending, Progress, Resolved) - You can modified as per your requirement
List View - Tickets with Status
Form View - Detail page of Customer Ticket
Activity View - Tickets with Status  Manage customer tickets and see all tickets in the activity view
Activity View - Tickets with Status  Manage customer tickets and see all tickets in the activity view
Calendar View - Tickets with Status  Manage customer tickets and see all tickets in the calendar view
Website Support Ticket Form  Customer can generate ticket with detail and document attachment
Thanks Message- When ticket is created.
Your Tickets on Portal/My Account
Website Chat Box for Sending Message  Customer and Support user can communicate in chatter message box with document attachment
Backend Chatter Box for Send Message  Support Manager reply in chat message box from backend
See Message sent by Customer and Attachments in Ticket Detail
Manage Customer Tickets Document Attachments
Support Manager Assign Tickets to => Support User
Support Manager(admin) can create task(Optional)
Manage Assign Support User for Assigned Ticket
Support Manager can create and send Invoice/Bills to customer for payment
Website Helpdesk Support Ticket in Odoo, Issue Management for customers support
Invoice/Bill Sample
Status of Customer Ticket - (New, Pending, In Progress, Solved)
Manage Timesheet for Support User/Support Manager
Timesheet and Customer Support Ticket Hours
Dashboard - Customer Ticket based Support Website HelpDesk Management
Summary - Overall Status of HelpDesk Customer Tickets Status and Reports
Manage Tickets Report
Report view in Bar Chart
Report view in Line Chart
Report view in Pie Chart
Print PDF Support Ticket Report
Odoo Website HelpDesk WorkFlow
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Last Updated On :
February24, 2020
Supported Version :
14.0 13.0 12.0
Supported Edition :
Community Enterprise
Compatible Browsers :
Firefox 5+, Google Chrome 14+, Internet Explorer 7, Internet Explorer 8, Internet Explorer 9, Opera 11, Safari 5
License :
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