Odoo Website Warranty Management Module - Product Warranty Claim Management in Odoo - Better Customer Service Solution

105.97

Price105.97

  • Support Period
  • Support Edition
  • Support Version

Total Price :105.97

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Odoo Website Warranty Management Module - Product Warranty Claim Management in Odoo - Better Customer Service Solution

  • Support Period
  • Support Edition
  • Support Version

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Support Version: 13.0


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Website Warranty/ Claim Management Module in Odoo

Warranty management module in odoo is great and easy to use odoo app. Manage, Assign single or multiple warranties to your products, create forms and warranty presets, set warranty period from odoo backend, add warranty thumbnails, enable product warranty to renew and more. Manage all your requests in a single page, change request status with one click, send an email to your customers directly from the request manager pages, add an unlimited warranty to a product, easily sell warranties with your products, add warranties to your variable products, enable an easy overview of warranty requests for your customers, allow multiple warranty requests using this odoo module.

This module is also use for Call / Ticket Customer Service Management in odoo module. You can send a notification to the clients/customers to renew Warranty when your product warranty is expired. Under the contract, the product provides service to customers from complaint management, email, warranty management, call management, and product issue management.

This module supported Odoo Community and Odoo Enterprise edition (If you want to run in enterprise edition you have to uninstall existing helpdesk module)


Send mail to get DEMO - business@axistechnolabs.com for this module


Key Features of Product Warranty Management in Odoo

odoo warranty management

Dashboard Reports

The dashboard keeps data on product warranty statistics and ticket management for easy warranty claim management in odoo.

warranty management module in odoo

Manage Support Executive

Add, edit, and delete your support employees or support agents for effective product warranty management in odoo.

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Customer Support Portal

Our odoo warranty management solutions provides customer support portal for odoo website to help manage product warranty in odoo.

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Report of Each Users

Our warranty management system software in odoo allows you see all activity and report of support users and customers.

product warranty management in odoo

Ticket Filters

With our ticket filter feature, you can see all activity and report of customers product warranty in odoo.

warranty management system software in odoo

Agents/Support Executives

Configurable auto email sending mechanism when a customer creates a support ticket from odoo website.

warranty management app in odoo

Assign, Status, Resolved

Set status of product for warranty and add assign status such as pending, queue, resolved through our warranty management system software in odoo.

warranty claims management in odoo

Website Portal

All support responses are displayed in odoo website helpdesk tickets menu for customers.

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Calender View

From odoo product support admin, you can see all ticket in a calendar view.

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Bill/invoices from a list

Support Manager can close tickets and send an invoice to customers for renewing warranty on products in odoo.

Odoo website Warranty Management Module

Document Attachment

Document attachment functionality implements in website frontend form for product warranty in odoo.

provide and manage product warranty in Odoo

Responsive Website Form

Added features in odoo product warranty customer support form for creating customer tickets product service.

warranty on products in Odoo

Roles and Rights

Product warranty support in odoo, allows users to go through predefined roles and right first.

Configuring Product warranty in Odoo

Set Warranty Period

You can set a product warranty period in days, months and years for product warranty verification.

Configuring Product warranty in Odoo

Add Warranty Renew

You can extend product warranty period in years, months and even in days for only with our odoo product warranty renewal feature.

Add Free Product Warranty or Add Paid Product Warranty in odoo

Add Free Product Warranty or Add Paid Product Warranty in odoo

Manage multi-item order requests in one single parent request! Process each product within the order warranty request separately. Set the Request Status for each product within the order individually and change the status to Processing, Completed, or Rejected. All the options for the full management of your multi-product warranty requests are on a single page and a click away! Returns are also available for single or multiple items or products within a single order.

Click on Settings => User => Support Manager


In Product Module, there is field of "can be warranty"


When "can be Warranty" field is checked then you will see Serial Number


Click on lot/Serial Number button to create or modify Serial Number


In search view, you will get list of product which is listed under "Can be warranty"


You can create customer name, serial number, customer email, warranty period (start date and end date)


Create ticket wth backend details


Ticket is created successfully


Ticket created in backend


If Wrong Serial Number while creating ticket


You will get below message.


If Serial Number is already assigned to another customer:


While Creating ticket:


You will get below message.


Warranty Menu


According to Product and Serial Number and Warranty period will be defined


Support Manager can Create Task


Following Task will created


Support Manager can Create Invoice


Following Invoice will created


Support Manager can Create Repair


Following Repair will created


In chatter box, invoice number and repair number will be listed


Invoice Number and Repair Number will be listed out


Support Manager can create Timesheet


Settings --> users --> Support user


Support User cannot create Task,Invoice


Kanban View - Tickets with Status

Customer tickets status (New, Pending, Progress, Resolved) - You can modified as per your requirement

List View - Tickets with Status


Form View - Detail page of Customer Ticket


Activity View - Tickets with Status

Manage customer tickets and see all tickets in the activity view

Calendar View - Tickets with Status

Manage customer tickets and see all tickets in the calendar view

Dashboard


Summary


Show Ticket User can communicate and can see details


Search Ticket


If wrong serial number


Odoo Product Warranty WorkFlow


Odoo Website Warranty Management Module - Product Warranty Claim Management in Odoo - Better Customer Service Solution
Click on Settings => User => Support Manager
In Product Module, there is field of "can be warranty"
When "can be Warranty" field is checked then you will see Serial Number
Click on lot/Serial Number button to create or modify Serial Number
In search view, you will get list of product which is listed under "Can be warranty"
You can create customer name, serial number, customer email, warranty period (start date and end date)
Create ticket wth backend details
Ticket is created successfully
Ticket created in backend
If Wrong Serial Number while creating ticket
You will get below message.
If Serial Number is already assigned to another customer:
While Creating ticket:
You will get below message.
Warranty Menu
According to Product and Serial Number and Warranty period will be defined
According to Product and Serial Number and Warranty period will be defined
Support Manager can Create Task
Following Task will created
Product Warranty ManagemenSupport Manager can Create Invoicet in odoo, Product Warranty Claim, Verify and set warranty period days, months, years
Following Invoice will created
Support Manager can Create Repair
Following Repair will created
In chatter box, invoice number and repair number will be listed
Invoice Number and Repair Number will be listed out
Support Manager can create Timesheet
Settings --> users --> Support user
Support User cannot create Task,Invoice
Kanban View - Tickets with Status
List View - Tickets with Status
Form View - Detail page of Customer Ticket
Calendar View - Tickets with Status
Dashboard
Summary
Show Ticket
Search Ticket
If wrong serial number
×
Last Updated On :
February24, 2020
Supported Version :
13.0
Supported Edition :
Community Enterprise
Compatible Browsers :
License :
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